AI and the Art of Customer Experience
Today's customer service falls short of expectations, with many people expressing frustration at having to explain their issues repeatedly or dealing with unintelligent chatbots. That's where AI-enhanced customer service centers come in. With Webex Contact Center, you can harness the power of AI to offer your clients rapid engagement, swift solutions, and context to their encounters - the top factors that contribute to customer satisfaction. Not only do customers receive faster agent response times, but companies also see reduced average handling times, thanks to AI-generated summaries. Explore our latest infographic to learn more about how 85% of Webex Contact Center customers are improving customer engagement with AI features. As a Cisco technology reseller, we're on hand to help you unlock the transformative potential of AI. Contact us to get started today!
Why do customers get frustrated with service?
Customers often feel frustrated due to having to repeatedly explain their issues, engaging with multiple representatives, and experiencing long hold times. Additionally, many have abandoned interactions because of poor service experiences, which can jeopardize brand loyalty.
What do customers want from service interactions?
Customers prioritize rapid engagement, swift solutions, and contextual understanding in their service interactions. Research indicates that a strong customer service reputation significantly influences their purchasing decisions.
How can AI improve customer experience?
AI can transform customer experiences by providing faster agent response times—up to 3 times quicker—and reducing average handling times by 10% or more through AI-generated summaries. Companies using Webex AI report improved customer engagement and anticipate lower churn rates, ultimately enhancing customer lifetime value.
AI and the Art of Customer Experience
published by JRF Management Consulting, LLC
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