The journey to agentic AI: redefining what's possible for employee and customer experiences
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Agentic AI represents the next evolution in AI technology, focusing on proactive problem-solving and enhancing collaboration. Unlike previous AI enhancements, which were primarily reactive, Agentic AI can predict issues before they arise, such as troubleshooting conference room problems or notifying customers about potential service disruptions. This shift allows employees to focus on strategic tasks rather than mundane ones, ultimately reshaping workplace productivity.
How does AI improve customer experiences?
AI significantly improves customer experiences by transforming traditional contact centers into experience centers. For instance, the AI Agent provides personalized, conversational interactions across various channels, ensuring that customer needs are understood and addressed in real-time. Additionally, the AI Assistant for Webex Contact Center offers automated guidance and context, which helps agents optimize their interactions, leading to an 8% reduction in average handle time and increased customer satisfaction.
What benefits does AI bring to employee productivity?
AI enhances employee productivity by streamlining tasks and providing intelligent insights. For example, employees can save over 5 hours a week on tasks like note-taking and information retrieval with the AI Assistant for Webex Suite. Furthermore, AI tools facilitate seamless collaboration across various work environments, allowing employees to focus on more strategic initiatives rather than routine tasks, thus rethinking how work is accomplished.
The journey to agentic AI: redefining what's possible for employee and customer experiences
published by JRF Management Consulting, LLC
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